Return Policy
Changed your mind or found a fault? Here is what to do.
Last updated: 16 October 2026
We want you to love your new device. If something is wrong, here is what to do.
01Seven days to return
You can return a product within 7 days of delivery if it is unopened in its original packaging, or if it has a factory fault.
02What cannot be returned
- Products with physical or liquid damage.
- Opened software, SIM cards and gift cards.
- Devices with a broken box seal and no factory fault.
03How to return
- Call us or write from the Contact page with your order number.
- We pick the product up for free inside Dhaka; outside Dhaka, send it by courier.
- Our service desk checks it within 2 working days.
04Refunds and replacements
Choose a replacement or a refund. Refunds are paid within 7 working days to the original payment method — bKash, Nagad, card or bank transfer.
